Care Navigation in General Practice
Effective care navigation is critical for modern GP practices. With rising patient demand and an expanding range of healthcare professionals available, practices must guide patients quickly and confidently to the right service. GPnav helps you deliver consistent, efficient, patient centred care navigation.
The Challenges of Care Navigation
Care navigation improves access by directing patients to the right healthcare professional or service.
When done well, care navigation makes the best use of available appointments, services, and skills across the GP practice team.
However, getting care navigation right is not easy.
Reception teams face several challenges:
- High staff turnover makes it hard to maintain consistent skills and confidence
- Receptionists must stay up to date with ever changing services, appointment options and care pathways
- Today’s general practice teams include a wide range of professionals – from GPs and Advanced Clinical Practitioners to Practice Nurses and Paramedics – and a GP may not always be the best first contact
Without good care navigation, patients can face delays, frustration and reduced access to the right care.
How GPnav Supports Care Navigation
GPnav is a digital tool built by GPs with clinically approved prompts. It guides reception teams through every patient contact quickly, confidently and accurately.
GPnav helps reception teams:
- Identify the most appropriate clinician or service
- Understand whether an appointment should be by phone or face to face
- Prioritise how quickly a patient needs to be seen
With GPnav, practices deliver consistent care navigation every time.
Receptionists are more confident, patient experience improves, and call queues and wait times reduce.
GP practices across the UK are already using GPnav to strengthen their care navigation processes.
See GPnav in Action
Looking for help to deliver consistent, confident care navigation at your GP practice?
Find out how GPnav can help your team today.
