Empowering consistent
care navigation with
customisable workflows
Features and benefits
Welcome to GPnav – created by General Practice, for General Practice to revolutionise care navigation
Transform your front desk efficiency with GPnav, a streamlined tool designed to guide your reception staff through patient interactions with your own GP approved prompts.
Ensure consistency, improve patient outcomes, and support your team with ease.
Transparent pricing
We offer straightforward pricing plans based on your practice’s size, with options for PCNs, Federations, and ICBs. There are no hidden fees, ensuring maximum cost efficiency for your practice’s tight finances.
Customisable GP prompts
Tailor every aspect of your care navigation to fit in with your practice’s needs. Each prompt can be fully customised to match your local services and your preferences, making sure GPnav works the way you need it to.
Streamlined reception
Reduce decision fatigue for reception staff by guiding them through patient interactions. With GPnav staff no longer need to memorise multiple contact points, services, and procedures, everything is at their fingertips.
Improved outcomes
Consistent care navigation means higher quality care and greater patient satisfaction. Practices can ensure effective first contacts for every patient, enhancing their experience and reducing unnecessary follow ups.
How it works

For administrators and super users
Effortless customisation and oversight
GPnav gives administrators the ability to customise prompts and workflows to meet their practice’s specific needs. Using our intuitive interface, super users can easily create pathways that reflect GP preferences. The drag and drop tool makes managing system users simple and helps monitor the types of clinical cases coming into your practice. These insights provide a deeper understanding of your practice’s demands without the need to listen to every call.
For receptionists and care navigators
Guided and consistent patient interaction
GPnav helps receptionists effortlessly guide patients through each interaction. Using GP designed prompts, receptionists can effectively navigate care and book appointments consistently. This approach ensures patients get the right care without needing lengthy decisions or calls, reducing staff stress, improving efficiency, and giving patients a positive experience every time they get in touch.

For receptionists and care navigators
Guided and consistent patient interaction
GPnav helps receptionists effortlessly guide patients through each interaction. Using GP designed prompts, receptionists can effectively navigate care and book appointments consistently. This approach ensures patients get the right care without needing lengthy decisions or calls, reducing staff stress, improving efficiency, and giving patients a positive experience every time they get in touch.
