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“GPnav offers General Practice a unique and innovative solution for consistent care navigation. All clinical workflows have been designed, tested and refined by our GPs. These workflows are built around a range of common symptoms to guide our reception team to the best standardised outcome for every patient every time.”

"As a nurse new to practice, GPnav has been useful in assisting the bookings team to know what I can and can't see. As I have gained skills and experience it gets updated accordingly saving a lot of time as the reception team can simply look on there instead of asking me if I can see a certain condition. This in turn then prevents inappropriate bookings and appointments being wasted."

“GPnav seamlessly and consistently guides our reception team to reach the best outcome to meet a patient’s needs. Nursing and Health Care Support Worker appointments can be booked confidently knowing that the correct competencies are always available within GPnav. Important information is captured in a systematic way making call handling more efficient which has had a positive impact on the phone queue. Our team feel fully supported to help our patients and this has been really positive for team morale.”