BUILT FOR THE 2026/27 GP CONTRACT

Take control of
first contact in

general practice

GPnav gives you a consistent, auditable way to assess urgency and direct patients safely – aligned to the 2026/27 GP contract.

  • Consistent decision-making at first contact

  • Clear outcomes when preferred options aren’t possible

  • Data to evidence what happened and why

Book a FREE demo

Book a demo

BUILT FOR THE WAY GENERAL PRACTICE NOW WORKS

Aligned to the 2026/27 GP contract

What the contract requires

Assess urgency at first contact

Ensure every patient is assessed and directed appropriately.

Inform patients what happens next

Patients muct know what will hansen
and how to accece care.

Evidence decision-making

Practices must be able to show what happened and why.

Manage demand safely

Use all available capacity and alternatives to reduce pressure.

What the contract requires

Structured workflows guide staff

GP-defined pathways ensure consistent urgency assessment

Clear, consistent outcomes

Standardised messages and options every time

Full audit trail and reporting

Capture every decision and outcome – easy to evidence and export.

Standardised navigation across all staff

Consistent approach that protects patients, staff and the practice.

WITHOUT A STRUCTURED APPROACH

Practices are exposed

  • Different staff give different answers

  • No consistent way to assess urgency

  • No record of why decisions were made

  • Difficult to defend complaints or incidents

  • Risk of missing contractual requirements

WITH A STRUCTURED APPROACH

GPnav fixes this

  • Consistent, reliable first contact

  • Every decision recorded and reportable

  • Evidence to demonstrate compliance

  • Protect your practice and your staff

  • Confidently meet contract requirement

For receptionists and care navigators

Guided and consistent patient interaction

GPnav helps receptionists effortlessly guide patients through each interaction. Using GP designed prompts, receptionists can effectively navigate care and book appointments consistently. This approach ensures patients get the right care without needing lengthy decisions or calls, reducing staff stress, improving efficiency, and giving patients a positive experience every time they get in touch.

PROVEN RESULTS IN LIVE NHS PRACTICES

18 – 20%

reduction in same-day GP demand

15%

increase in Extended Access utilisation

57%

reduction in call handling time

100%

audit trail of decisions and outcomes

Results vary by practice

PROVEN RESULTS IN LIVE NHS PRACTICES

Simple For staff – Better For Patients

Reception selects patient needs

Using simple, clear questions to understand what the patient needs.

GP-defined workflow guides next step

GPnav recommends the most appropriate option based on clinical rules and local pathways.

Outcome is recorded and reportable

The outcome, advice and reason are captured for full audit and reporting.

GPnav supports care navigation – it does not replace clinical judgement or provide triage.

BUILD IN GENERAL PRACTICE – FOR GENERAL PRACTICE

Created by Tower Family Healthcare

We understand the challenges because we live them every day.

Designed for real front-desk pressure

Practical, intuitive and quick to learn – for all your team.

Proven in live NHS environments

Trusted by practices to deliver safer, smarter navigation.

Ready to meet the 2026/27 GP contract with confidence?

See how GPnav can help your practice today.